FAQs
Do you need help?
If you have a problem or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 4-8 business days from the time your package arrives for a refund to be issued.
Purchase Information
1. How can I determine my correct size?
We recommend consulting our sizing guide, which you can find on each product page. If you need additional help, please don't hesitate to contact our customer service team, who will be happy to assist you.
2. How long will it take for my order to arrive?
Delivery time may vary depending on your location and the shipping method selected. Orders within Mexico are typically delivered within 3 business days. We'll provide you with a tracking number once your order has shipped so you can track its progress.
3. ¿Ofrecen envío internacional?
Do you offer international shipping?
4. Do you have a physical store where I can see the products in person?
We currently operate in Culiacán, Sinaloa, and have an online store. However, we make every effort to provide detailed images and accurate descriptions of our products on our website so you can make an informed purchasing decision.
Payment Information
1. What are your payment options?
- We accept a variety of payment methods to provide the best shopping experience for our customers. Available options include:
We are committed to providing secure and convenient payment options to meet our customers' needs. If you have any questions or need assistance regarding payment methods, please do not hesitate to contact our customer service team.
2. What is Mercado Pago and how does it work?
Mercado Pago is an online payment platform that offers a variety of payment options, including cards, bank transfers, and cash through payment points. It acts as a secure intermediary between buyers and sellers, facilitating online transactions.
3. What happens if a problem arises with my purchase when using Mercado Pago?
If you have any problems with your purchase, Mercado Pago offers a dedicated customer service team available to help you at any time. Additionally, you can enjoy Mercado Pago's buyer protection, which provides peace of mind and support for your online transactions.
4. Is it safe to pay with PayPal at this online store?
Yes, PayPal is an online payment platform recognized for its security and buyer protection. When you use PayPal to make purchases on this online store, your transactions are protected with advanced encryption and are backed by PayPal's Buyer Protection Program.
5. What happens if I have a problem with my purchase using PayPal?
If you have any problems with your purchase, PayPal offers a dispute resolution process that allows you to open a case and request a refund if you don't receive the purchased item or if it doesn't match the description. Additionally, you're protected by PayPal's Buyer Protection program, which offers peace of mind and support for your online transactions.
Refund and Return Information
1. What is your return and exchange policy?
Our returns and exchange policies are detailed on our terms and conditions page. If you need more information or have specific questions about a return or exchange, please don't hesitate to contact our customer service team.
2. What should I do if I receive an incorrect or defective item?
We apologize for any inconvenience caused by an error on our part. Please contact our customer service team as soon as possible, and we will guide you through the return and exchange process to resolve the issue as quickly and conveniently as possible.