Refund Policy

At SIRIA, we are committed to ensuring complete customer satisfaction and delivering all products in optimal condition and within the stipulated timeframe. We understand that situations may arise where you need to return a product, and we are here to make that process as simple and transparent as possible. Below is our refund and return policy:

1. Return Conditions:

Products must be returned in their original condition, unused, and with all tags and original packaging intact.
Returns will only be accepted for size exchanges or product defects. Returns will not be accepted for other reasons, such as change of mind.

2. Return Period:

Customers have up to 5 business days from the date of receipt of the order to request a refund.
Return requests made after this deadline may be considered on a case-by-case basis, subject to our discretion.

3. Return Process:

To initiate the return process, the customer must contact our customer service team, either by email (marketing@gruposiria.com) or phone (667-713-9036 ext. 3), and provide the necessary information, such as the order number and a description of the reason for the return.
Once the return has been authorized, the customer will be provided with a tracking number to facilitate the return shipment of the product to our facilities.
Acceptance of the return will be subject to inspection of the product by our quality control team. We reserve the right to reject any return that does not meet our established conditions.

4. Refund Options:

Returns will be processed only for size exchanges or by issuing a credit to the customer for use with future purchases on our website.
In the case of returns due to product defects, the customer will be offered the option of a product replacement or a refund processed digitally through an e-wallet.

5. Processing Time:

We are committed to processing all returns within a reasonable timeframe once the returned product has been received and successfully passed our quality inspection process.
The exact processing time may vary depending on the nature of the return and availability for size exchanges.

6. Exceptions:

Returns will not be accepted for products that have been damaged due to misuse, negligence, or accidents caused by the customer.
Returns will also not be accepted for products that have been modified or altered in any way after purchase.
Products purchased at a discount are not eligible for return or refund.
At SIRIA, we are committed to providing exceptional customer service and ensuring the quality of our products at all times. If you have any questions or need assistance with a return, please do not hesitate to contact our customer service team. We are here to help you with anything you need.